Customer Support Engineer

My client is a Scottish technology centred life sciences business with a customer base across the developed markets of the world. The business has embarked on a period of significant growth and has built a reputation for leading the field in the instruments it produces.

These instruments are a complex mix of electronics, mechanics, pneumatics & hydraulics and are essentially advanced robotic systems.

The business has a vibrant and energetic outlook and has ambitious plans for growth around both customer acquisition, new product development and introduction. The staff group are committed, keen to succeed and welcoming so this is a great place to work in my view.

The Role

The company has an opportunity for an engineering professional with excellent customer Engineering Service skills to join them on their journey.  The customer base is global and so the role offers significant international travel to Asia, Japan, Australasia, The US, Europe and the Middle East.

Required Skills

  • Complex systems engineering support and problem solving capability
  • Experience in electronics, mechanics, pneumatics, hydraulics and associated automation
  • Management of customer maintenance support plans and processes
  • A continuous improvement mind-set

Education / Qualifications

  • HNC/HND level in electrical/electronic or mechanical engineering (or similar)
  • 2 years’ experience gained in a customer support or maintenance role